Shipping & Delivery

Thankyou for your order, we value your order and we take care of each parcel and pack under strict supervision.

Shipping Origin: We ship all orders from our Vapi (Gujarat), ensuring that your products are carefully managed and dispatched swiftly.

Prepaid order placed before 1:00 PM will be processed and packed on the same day. Order placed after 1:00 PM will be processed on the next working day. you will get the tracking on your registered mail id after dispatch.

Delivery Times

For Major Cities, orders typically arrive within 3-4 working days.
For the rest of India, delivery may take 7-8 working days, depending on your location.

Shipping Hours

Delivery Window: Orders are delivered between 9:00 AM and 8:00 PM, Monday to Saturday.
Holiday Hours: No deliveries will be made on public holidays or Sundays. Any order placed on a holiday will be processed the next business day.

Order Processing

Processing Time: Orders typically take 1 business days to process. Once processed, your order will be dispatched for delivery.
Order Tracking: Once your order has been shipped, you will receive order confirmation and once the order is packed you will receive the email and WhatsApp with a tracking number. You can track your shipment through WhatsApp tracking or by contacting our customer support team for updates

Handling Missing or Damaged Orders

Damaged Goods: In the unlikely event that your order is damaged in transit, please contact our customer service team immediately on the same day of delivery with the unboxing clear photographs or video proof of the damaged goods. We will assist you in processing a refund, replacement, or exchange based on the situation.
Missing Items: If any items are missing from your package, please notify us immediately. In the unlikely event that your order is damaged in transit, please contact our customer service team immediately on the same day of delivery with clear photographs or video proof of the missing goods

Courier Limitations and Delivery Delays

Third-Party Couriers: We use reliable courier partners for all deliveries. However, external factors such as weather conditions, holidays, local issues or force majeure reasons may cause delivery delays. Junaid Al Atoor Perfumes is not liable for delays caused by third-party couriers.
Tracking Issues: In some rare instances, tracking information may be temporarily unavailable. Please feel free to contact our support team if you encounter any delivery related issues

Special Shipping Condition

Incorrect Address: Please double-check your delivery address at the time of ordering. Junaid Al Atoor Perfumes is not responsible for delays or lost shipments due to incorrect or incomplete address details provided at the time of placing the order.

Returns and Exchanges for Shipping Issues

Product Damaged During Shipping: If the product is damaged during shipping, please contact our customer service with your order details and photos/videos of the damage within 48 hours of receipt. A refund, exchange, or replacement will be processed after a full review.
Incorrect Items Sent: If you receive the wrong product, please contact us within 24 hours of receiving your order. We will arrange for a replacement or refund based on your preference.
Unopened Items: In cases where a product is not damaged but you simply wish to return it, our Return Policy will apply