Return, Refund & Cancellation Policy

Return & Refund Policy

We are not a big well known brand in India but our product quality are good so are giving an option of refund/exchange till 1 Jan 2027.

We want you to enjoy the essence of our fragrances, but we understand that sometimes things don’t go as expected. Kindly note the following:

Returns on Delivered, Opened or Used Products: Return option is available only on Junaid Al Atoor Attars price range below 1500rs per tola, you can use the attar for 2 days and if you don't like the fragrance you can let us know, and return back the parcel. To send the parcel return back is your responsibility.
Damaged or Defective Products: If you receive a product that is damaged, defective, or incorrectly shipped, please contact our customer care team within 24hours.
Product Sensitivities: For any reactions caused by sensitivities to specific ingredients. Please conduct a patch test before use, as recommended with each product.

Refund Policy

If you wish to request a refund, please adhere to the following guidelines:

Damaged or Defective Products: In the rare case that you receive a damaged or defective product, a refund or exchange can be processed after verification within 1-2 business days.
Unboxing Video Requirement: To claim a refund or replacement for a damaged, broken, or incorrect product, you must provide an unboxing video with the product in its original packaging.
Contacting Us for Refunds: If you wish to claim a refund, please contact us at +919727687124 with a clear subject line like “Refund for [Order Number]” along with necessary proof (unboxing photos, videos, etc.) within 24 hours of receiving the product.
Non-Delivery Issues: If your order is marked as delivered but you have not received it, you must contact customer support within 48 hoursof the delivery status being updated. Claims made after this period will not be eligible for a refund. Then our internal team will check the issue, and you’ll receive a resolution within 3-4 working days.

Return Policy

In the rare case that you receive a damaged, broken, or leaked product, you may be eligible for a refund or exchange:

Returns on Delivered, Opened or Used Products: Return option is available only on Junaid Al Atoor Attars price range below 1500rs per tola, you can use the attar for 2 days and if you don't like the fragrance you can let us know, and return back the parcel. To send the parcel return back is your responsibility.

A refund or exchange will be processed after a thorough verification of the claim within the timeline of 1-2 business days.
If you receive a damaged product (broken, leaked, or missing items) due to transit, please notify us within 24-36 hours of receiving the product.
For any claims of missing or incorrect items, please contact our Customer Care team within 24 hours of delivery and provide relevant proof (unboxing photos or videos) for verification.

Cancellation Policy

We understand that sometimes you may need to cancel an order. Please review our cancellation policy below:

Before Dispatch: You can cancel an order any time before it is dispatched from our warehouse. A payment gateway charge of 2% will be levied for cancellation of prepaid orders.

After Dispatch: Once the order has been dispatched, cancellations cannot be processed. For prepaid orders that are returned, a handling charge of ₹70 will be deducted from your refund amount if the order is shipped back to us.

Refund for Cancelled Orders

For paid orders, refunds will be credited to the original payment account within 4-5 business days of the cancellation acceptance.

Important Notes:

Customer Care Contact: For any queries related to refunds, returns, or cancellations, please reach out to our Customer Care team at +919727687124
Product Sensitivities: We recommend performing a patch test for all new products to ensure compatibility, as we do not accept returns based on specific sensitivities or allergies.

By purchasing from Junaid Al Atoor Perfumes, you agree to these policies. We strive to offer our customers the best quality products and customer service, and we are here to assist you with any concerns you may have.